Re-activate Missing Clients
Who will benefit from this Module?
Salon/Spa owners and managers will benefit from being able to successfully re-engage with missing clients and have them return to the salon.
This module includes all the information required to re-engage with valuable missing clients.
Information segments include:
Introduction: Why effective client retention is essential to a healthy, thriving salon or spa.
Why Your Clients Leave: Understanding why clients leave is instrumental in reducing client loss and keeping re-engaged clients for the long-term.
Identifying Your Missing Clients: How to identify your missing clients.
Missing Under 3 Months: What to do as soon as you realise a client has gone missing.
Long-term Missing Clients: Gone but not forgotten. How to handle a long-term missing client to entice them to return.
How Long Should You Persist: Most salon owners give up way too soon when it comes to re-activating missing clients. How long should you keep trying to win them back?
What You Should Say: Bypass the embarrassment and discover how to communicate with a client who has gone elsewhere.
Tips to Increase Your Success Rate: Simple, but effective, tips to increase your re-activation success rate.
Information Pages: 12
Your Module is accompanied by a Resources Booklet. In this booklet you will find:
1. Worksheet - Identify Your Missing Clients
2. Letter Template for Missing Clients - Under 3 Months
3. Sample Letter for Missing Clients - Under 3 Months
4. Letter Template for Long-term Missing Clients
5. Sample Letter for Long-term Missing Clients
Worksheets, Letters: 5
As well as
Before that, I did a stint as Freddo Frog, spent time writing computer code, ran a roadhouse and worked in my mother’s dress shop!
But getting back to the important stuff…
I opened my first super-successful salon in Brisbane and then worked with my husband for a few years in his business learning how to be a profitable
Finally, I sold my salon and have since mentored hundreds of salon owners, before adding industry specific
During this time, I’ve written and published my book 3 1/2 Secrets to Salon Success, which explains to salon owners how to focus on the important, profit-generating aspects of their businesses. I’ve also written bucket-loads of business articles for industry magazines, over 30 coaching modules for salon and spa owners, and a few more e-books
Now, I'm creating online courses to help salon and spa owners just like you to bypass the disasters and become a super-successful