Rebooking Made Easy

Discover how easy it really is to rebook your clients | Created by Pam Stellema Pam Stellema

Description


Rebooking Clients Made Easy


Who will benefit from this Module?

Given that rebooking clients is the fastest and easiest way to fill your appointment column, this module should be of great interest to all salon and spa owners who want to retain key clients and improve revenue.


Module Introduction

For most of us, it’s simply human nature to resist going the ‘extra mile’ for someone else.  If we feel we don’t have to, or can’t see how we can benefit personally, chances are we won’t go there.

That’s probably how your team members see the rebooking process; just something extra that they have to find the time to do that normally results in zero recognition or reward and will only benefit the salon (read that as the boss).

 No wonder they resist the risk of being rebuffed by their clients just to make the boss happier.  But rebooking clients has many more benefits than just putting more money into the salon’s cash drawer.

Overview

Implementing successful rebooking strategies into your salon will not only increase your client retention but will also positively impact on your revenue.

This module outlines what you need to do to successfully implement this powerful business strategy in your salon.

This module includes a PDF Document outlining:

  • Why rebook?
  • The key benefits of re-booking.
  • 4 key benefits for your clients.
  • 4 key benefits for your salon.
  • 6 key benefits for your team members.
  • Getting your team on-board with re-booking.
  • 3 strategies to help your team re-book their clients more easily.
  • Developing customised rebooking scripts.
  • 3 Simple Steps to rebooking success.
  • Team training
  • Training key points

Information Pages: 24

Included resources in editable Word format are:

  1. Team Training - Script Writing
  2. Team Training - Client Compliments
  3. Team Training - Re-booking Time-frames
  4. Team Training - Re-booking Role-play

Scripts & Templates: 4


Pam Stellema
Pam Stellema
Salon & Spa Profit Coach

As well as copywriting for this amazing industry (SalonSpaCopywriter), I’ve been a salon owner, business coach (SalonSavy), mentor and advisor to Australian and international salon & spa owners, as well as industry suppliers.

Before that, I did a stint as Freddo Frog, spent time writing computer code, ran a roadhouse and worked in my mother’s dress shop!

But getting back to the important stuff…

I opened my first super-successful salon in Brisbane and then worked with my husband for a few years in his business learning how to be a profitable uber-boss. I then bounced back into the beauty industry with a second, hugely successful salon on the beautiful Gold Coast.

Finally, I sold my salon and have since mentored hundreds of salon owners, before adding industry specific copywriting to my repertoire.

During this time, I’ve written and published my book 3 1/2 Secrets to Salon Success, which explains to salon owners how to focus on the important, profit-generating aspects of their businesses. I’ve also written bucket-loads of business articles for industry magazines, over 30 coaching modules for salon and spa owners, and a few more e-books for the beauty industry.

Now, I'm creating online courses to help salon and spa owners just like you to bypass the disasters and become a super-successful salonpreneur instead.

Inclusions

Rebooking Made Easy - Module (downloadable)
Rebooking Made Easy - Resources Booklet